UK CHRISTMAS DELIVERY INFO DATES

If you want your order in time for Christmas with our Economy Shipping Rate (free on orders over £50, £2 on orders under £50) then please place your order on or before Monday 17th December.

If you want your order in time for Christmas with our Priority Shipping Rate (£2 on orders over £50, £4 on orders under £50) then please place your order on or before Wednesday 19th December.

If you want your order in time for Christmas with our Next Day Shipping Rate (£5 on all orders) then please place your order on or before 2pm Thursday 20th December.

If you want your order in time for Christmas with our Saturday Shipping Rate (£8 on all orders) then please place your order on or before 2pm Friday 21st December.

Please note that these are the dates provided by our delivery partners. We cannot 100% guarantee these dates as unforeseen circumstances can occur. IF possible get your order in a day or two earlier where possible!

UK DELIVERY (orders OVER £50)

• Orders over £50 ship free within the United Kingdom

• All Economy Orders are sent by Royal Mail 48 - please allow up to 5 Working Days for delivery

• Economy Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Economy Shipping orders may not ship same day on some occasions

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Priority Shipping is £2 on orders over £50

• All Economy Orders are sent by Royal Mail 24 - please allow up to 3 Working Days for delivery

• Priority Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Priority Orders placed before 2pm will ship same day

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Next Day Delivery is £5 on all orders over £50

• Next Day Delivery orders are sent by either DPD or DHL couriers

• Next Day Delivery orders are fully trackable, and you will receive a tracking number for your parcel

• All Next Day Delivery orders will ship same day if placed before 2pm

• Please note that orders placed before 2pm Friday will be delivered Monday

• Orders placed after 2pm on Fridays will not ship until the following Monday for delivery Tuesday

• Saturday Deliveries are sent via DPD Courier and cost £8

• Saturday Deliveries are fully trackable, and you will be sent a tracking number when your order is despatched

• You can place your order up until 2pm on a Friday for delivery on Saturday

UK DELIVERY (ORDERS UNDER £50)

• Economy Shipping is £2 for orders under £50 

• All Economy Orders are sent by Royal Mail 48 - please allow up to 5 Working Days for delivery

• Economy Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Economy Shipping orders may not ship same day on some occasions

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Priority Shipping is £4 on orders under £50

• All Economy Orders are sent by Royal Mail 24 - please allow up to 3 Working Days for delivery

• Priority Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Priority Orders placed before 2pm will ship same day

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Next Day Delivery is £5 on all orders under £50

• Next Day Delivery orders are sent by either DPD or DHL couriers

• Next Day Delivery orders are fully trackable, and you will receive a tracking number for your parcel

• All Next Day Delivery orders will ship same day if placed before 2pm

• Please note that orders placed before 2pm will be delivered Monday

• Orders placed after 2pm on Fridays will not ship until the following Monday for delivery Tuesday

• Saturday Deliveries are sent via DPD Courier and cost £8

• Saturday Deliveries are fully trackable, and you will be sent a tracking number when your order is despatched

• You can place your order up until 2pm on a Friday for delivery on Saturday

EUROPEAN SHIPPING

• All of the above countries are included in our Europe Zone 1 Shipping rate

• We charge a flat rate of £15 on all orders regardless of order value

• We use Express DHL Service which should take 2-3 days to all areas

• Shipments are fully insured and can be tracked from door to door

• All of the above countries are included in our Europe Zone 2 Shipping rate

• We charge a flat rate of £18 on all orders regardless of order value

• We use Express DHL Service which should take 2-3 days to all areas

• Shipments are fully insured and can be tracked from door to door

REST OF THE WORLD SHIPPING

• We charge a flat rate of £20 on all orders to the above countries regardless of order value

• We use Express DHL Service which should take 2-3 days to all areas

• Shipments are fully insured and can be tracked from door to door

• Please note that you are responsible for any tax or import duties due in your country

• We charge a flat rate of £25 on all orders to the above countries regardless of order value

• We use Express DHL Service which should take 2-5 days to all areas

• Shipments are fully insured and can be tracked from door to door

• Please note that you are responsible for any tax or import duties due in your country

OTHER USEFUL INFO...

• Royal Mail's 24 and 48 services are only guidelines for time. Including the time to process your order and any local weather or traffic conditions your order may take longer than this to reach you

• We have no Royal Mail or Courier collections on Saturdays or Sunday. Any orders placed after 2pm on Fridays, regardless of the delivery service you have chosen will not ship until Monday

• Many deliveries will be too big to post through a standard letter box

• If you know you are not going to be home to sign for/collect a delivery you can specify a work address to have your order shipping to, as long as it is a registered business

• Please note that all delivery charges are non-refundable

Please note that Pretend or any of our delivery partners cannot be held responsible for any problems with deliveries where you, the customer have provided us with incorrect information. Please double check postcodes, house numbers, and business names when placing your order as you will be liable for any lost parcels sent to incorrect addresses.

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