CHRISTMAS SHIPPING DATES

Orders needed for Christmas being sent with our free Economy Shipping Service must be placed by 2pm on Wednesday 18th December. We cannot guarantee that orders placed after this cutoff will arrive in time for Christmas.

Orders needed for Christmas being sent with our Priority Service must be placed by 2pm on Friday 18th December. We cannot guarantee that orders placed after this cutoff will arrive in time for Christmas.

Orders needed for Christmas being sent with our Next Day Shipping Service must be placed by 1pm on Monday 23th December. Orders placed after this time will be delivered on the 27th December.

Any orders for destination outside of the UK should be placed by 2pm on Monday 16th December. We cannot guarantee that orders placed after this date will definitely arrive in time for Christmas.

UK DELIVERY

• Economy Shipping is FREE on all UK Orders. Please allow 3-5 Days for Delivery.

• All Economy Orders are sent by Royal Mail 48 - please allow up to 5 Working Days for delivery

• Economy Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Priority Shipping is £4 on orders under £50

• All Economy Orders are sent by Royal Mail 24 - please allow up to 3 Working Days for delivery

• Priority Shipping is not fully trackable, but you will receive a parcel number which provides proof of delivery or attempted delivery

• Priority Orders placed before 2pm will ship same day

• Orders placed after 2pm on Fridays will not ship until the following Monday

• Next Day Delivery is £6 on all orders under £50

• Next Day Delivery orders are sent by either DHL couriers or Royal Mail Next Day Delivery

• Next Day Delivery orders are fully trackable, and you will receive a tracking number for your parcel

• All Next Day Delivery orders will ship same day if placed before 2pm

• Please note that orders placed before 2pm will be delivered Monday

• Orders placed after 2pm on Fridays will not ship until the following Monday for delivery Tuesday

• Saturday Deliveries are sent via DPD Courier and cost £10

• Saturday Deliveries are fully trackable, and you will be sent a tracking number when your order is despatched

• You can place your order up until 2pm on a Friday for delivery on Saturday

EUROPEAN SHIPPING

• All of the above countries are included in our Europe Zone 1 Shipping rate

• We charge a flat rate of £10 on all orders regardless of order value

• We use a DHL Express Service or Royal Mail 'Tracked and Signed' which should take 2-4 days to all areas

• Shipments are fully insured and can be tracked from door to door

• All of the above countries are included in our Europe Zone 2 Shipping rate

• We charge a flat rate of £18 on all orders regardless of order value

• We use a DHL Express Service or Royal Mail 'Tracked and Signed' which should take 3-5 days to all areas

• Shipments are fully insured and can be tracked from door to door

REST OF THE WORLD SHIPPING

• We charge a flat rate of £20 on all orders to the above countries regardless of order value

• We use Express DHL Service which should take 2-3 days to all areas

• Shipments are fully insured and can be tracked from door to door

• Please note that you are responsible for any tax or import duties due in your country

• We charge a flat rate of £25 on all orders to the above countries regardless of order value

• We use Express DHL Service which should take 2-5 days to all areas

• Shipments are fully insured and can be tracked from door to door

• Please note that you are responsible for any tax or import duties due in your country

OTHER USEFUL INFO...

• Royal Mail's 24 and 48 services are only guidelines for time. Including the time to process your order and any local weather or traffic conditions your order may take longer than this to reach you

• We have no Royal Mail or Courier collections on Saturdays or Sunday. Any orders placed after 2pm on Fridays, regardless of the delivery service you have chosen will not ship until Monday

• Many deliveries will be too big to post through a standard letter box

• If you know you are not going to be home to sign for/collect a delivery you can specify a work address to have your order shipping to, as long as it is a registered business

• Please note that all delivery charges are non-refundable

Please note that Pretend or any of our delivery partners cannot be held responsible for any problems with deliveries where you, the customer have provided us with incorrect information. Please double check postcodes, house numbers, and business names when placing your order as you will be liable for any lost parcels sent to incorrect addresses.