• Items purchased from our website can be returned within 30 days for a refund or exchange.
• Items purchased from our website can be returned within 45 days for store credit.
• You are responsible for the cost of returning items to us, but we will cover the cost of re-sending exchanges.
• We do offer the option to purchase a label when you complete the returns form online, or you can arrange return shipping yourself.
• You will need to complete our Online Returns Form, which can be found HERE.
• Package your items securely and ensure that the paperwork from the Returns Portal is enclosed so that we can process your return once we receive it.
• Please read our 'Returns Conditions' section below to ensure that we will be able to process your return efficiently.
• For your reference, our returns address is : Returns Dept, Pretend Supply Co, 55 Market Square, Witney, OX28 6AF